MANAGED SUPPORT SERVICES
Managed Support Services
Flexible Support Contracts
We offer flexible support contracts that are tailored to meet the unique needs and requirements of our customers. Our support contracts can be customized to include a variety of services, such as:
Comprehensive 9am to 5pm support
On-site or remote support
Hardware and software support
Training and documentation
State-of-the-Art Monitoring Tools
We employ state-of-the-art online monitoring tools that are managed by our expert 1st line helpdesk support staff. Our extensive knowledge of software monitoring tools allows us to proactively identify potential issues before they escalate into serious incidents. This ensures that we can resolve them quickly and efficiently to prevent any impact on your network, server, and ultimately, your business operations.
Secure Remote Access Service
Our secure remote access service allows us to resolve most issues within minutes. With this service, we can access your systems remotely and make the necessary repairs without having to send a technician on-site. This saves you time and money, and it gets your systems back up and running quickly.
High-Level Support and Service
At our organization, we are committed to delivering the highest level of support and service to our customers. We are always available to assist with any issues or concerns that may arise. We understand that your business is important to you, and we want to do everything we can to keep it running smoothly.
Contact Us Today
To learn more about our support contracts or to schedule a consultation, please contact us today. We would be happy to answer any questions you have and help you choose the right plan for your business.
Newton Capabilities
Welcome to Newton, where we offer a range of capabilities to ensure optimal performance and security for your business operations. Our flexible support contracts come with fully comprehensive SLAs, providing you with peace of mind and confidence that your systems are always in good hands.
Our team of fully accredited and trained engineers are experts in their respective fields, including Microsoft MSCE, Cisco CCNP, Citrix CCA, CCEA, and BS7799 Lead Auditor. We offer unlimited on-site and remote support, as well as managed support and monitoring services to ensure that your systems are always up and running, and any issues are resolved promptly.
We also provide regular vulnerability penetration testing to identify and address potential security risks proactively. Additionally, our complete initial site survey helps us better understand your unique requirements and design tailored solutions that meet your specific needs.
At Newton, we are committed to delivering the highest level of service and support to our customers, and we look forward to partnering with you to help you achieve your business goals.
Option 1 .
Fully Comprehensive
Most customers’ pick our Fully Comprehensive package as it covers all your hardware, including the cost of hardware replacement, software issues, your network and internet services – basically, everything.
There are no additional costs for site survey reports, regular server health checkups, or antivirus updates and we will ensure your back-up is always working.
Option 2 .
Packaged Hours
This contract gives you the control on the number of hours you require to spend on your IT support.
Buy as little or as many hours as you wish, according to your budget and we’ll only use your hours when you require the support.
This contract allows you to contact our help desk for free advice or talk to our pool of IT experts.
Option 3 .
Pay as you go
This contract really lets you watch the purse strings. When you need IT support give our IT help desk a call and we’ll only charge you for the hours it takes to fix the problem.
We will make you aware of how long it will take to fix and also give you some recommendations for future proofing to prevent future problems from occurring.
Managed Support Services in more detail…
We have a 99% client retention record and this is because our customers are our long-term partners - sharing the same mutual set of values; trust, technical skills, efficiency, effectiveness and complete confidentiality.
We've built our success through a highly satisfied client base and word of mouth. Newton IT specialises in the NFP sector, however, we also work with other sectors including banks, manufacturers and accountants. We are fair with our prices and provide special discounts and are market competitive.
Guaranteed SLA’s with on-site and remote support
Helpdesk, 1st, 2nd and 3rd line support
Highly skilled engineers
Software patch management and regular maintenance
Sate-of-the-art ticketing system
Microsoft Gold Partner
Networks specialists (Highly trained and skilled Cisco and HP engineers)
Service Management – Reporting, Trending, Analysis
On-premise spare key hardware components to be supplied FOC as a part of the Managed Service
Our managed support services include:
Monday to Friday 9-5 support (excl. public bank holidays)
1st, 2nd and 3rd Line Support
Regular and controlled maintenance of hardware (Patching, updates on cloud and on premise)
Telephone Support response – less than 30 mins
On-site support response – 4-6 hours
Remote Support – less than 30 minutes
Engineering resource available for “backfill” services for holidays or sickness cover for IT staff
Full & detailed monitoring solution with client dashboards
Capacity management
Event management and problem resolution
Consultancy and assistance/advice on innovations, upgrades and IT service management
Performance & Capacity management
Service Management – Reporting, Trending, Analysis
Install, moves and changes assistances
Change/Problem/Release/Incident Management
Office 365 & Azure Cloud
Migration services from On-premise to O365 and Azure
Highly experienced engineers to oversee your migration with Zero risk and no disruption to business
Licence and tenancy management
1st, 2nd and 3rd Line Support
User administration and account management
Domain name transfer
On-going consultancy
No long terms contracts
Fill in your details here, so we can make a difference together.
Want to find out more about our IT Support Services and how we can help your organisation?
Complete the form below or call our offices on 020 8782 1966